Cancellation Policy

Below is a summary of RW & B Web Solutions cancellation policy for web hosting accounts. For complete details, please see the Web Hosting Agreement. This information is provided solely as a guide to our cancellation policy, and in the event of discrepancies, the information in this document prevails.

Account Cancellation

During first 60 days

For web hosting accounts on monthly payment plans, RW & B Web Solutions will accept cancellation of these accounts at anytime within the first 60 days, beginning on the date the account set-up e-mail is sent. Qualifying accounts should follow the procedures outlined in section 2.0.

All other cancellations

RW & B Web Solutions will accept an account cancellation for any web hosting account provided it is submitted at least two (2) days before the beginning of the next billing term. Accounts cancelled with less than two (2) days advance notice will recur for an additional term before being cancelled.

Procedures

Virtual authorization

The easiest and most common method of submitting an account cancellation is by doing so through the client’s area. Because this method requires authorization with username and password, this is the preferred method of cancellation. For security reasons, the following information must be included with a cancellation submitted in this manner: Account ID, Current account password, Reason for cancellation. Signature of client

If any of the above information is absent, the cancellation cannot be accepted.

No other methods accepted

To protect our clients from unauthorized account cancellations, no other means of cancellation will be accepted by RW & B Web Solutions. Under no circumstances will RW & B Web Solutions accept an account cancellation over the telephone.

Verification of cancellation request

To protect our clients from unauthorized account cancellations, RW & B Web Solutions will verify all cancellation requests via telephone. If customer cannot be reached for verification RW & B Web Solutions will not cancel account.


Result of cancellation

End of term requests

For account cancellation requests indicating the account is to be cancelled at the end of the term, the client shall retain full rights to the account until the current billing term is concluded. On the first day following the expired term, the account shall be terminated. It is the responsibility of the client to ensure that all data and e-mail is downloaded prior to such time, as once the account is cancelled all data is automatically erased, and the account cannot be reopened without renewing for an additional term.

Immediate cancellation requests

Clients who choose to have their account cancelled immediately will lose access to all data and e-mail as soon as the virtual authorization is received or on the day the postal mail cancellation request is received. It is essential that the client have downloaded all e-mail and data prior to such request, as once the request is processed, the data is erased immediately and the account can only be reopened by renewing the account for an additional term.